Reservations Associate

Reservations Associate

JOB SCOPE SUMMARY

Handling of hotel room reservations department at the hotel – Rooms

DUTIES & RESPONSIBILITIES

  1. Make Reservations/ amend reservations on the designated reservation network
  2. Update inventory on both connected and independent OTA’s as per demand based inventory management
  3. Attend all reservations related calls, liaise with front office on house position, update and track VIP movements, update payment instructions and profile notes
  4. Maintain and coordinate Demand Based Pricing on a daily basis with DOS and
  5. Compliance of rate codes and market segments
  6. Track and maintain data related to sold out dates, back out dates and high demand period
  7. Ensure cut off for inventory allocation for Travel Agents, Weddings and ownership is maintained
  8. Document and maintain data on all incoming queries and refusals
  9. Generate and circulate Daily reports for the Reservations and Sales meeting every
  10. Maintain weekly and monthly reports
  11. Maintain OTA’s performance report
  12. Maintain Travel Agent allocation and production report
  13. All reservation queries to be responded to within 3 hours. All customer communication to be responded to and closed on the same
  14. Be compliant to both Brand and NILE segment and reservations standards
  15. SOP’s are to be followed for upgrades, ADHoC rates and value add-on’s.
  16. All prepayment and pending payment records to be updated
  17. Cancellations and retention records to be

 

Department: Sales & Marketing
Job Type: Full Time
Job Location: Dwarka
Salary: INR 12000 CTC

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