Room Service Order Taker – Hawthorn Suites by Wyndham

Room Service Order Taker – Hawthorn Suites by Wyndham

JOB SCOPE SUMMARY

To manage the operation of Room service by consistent delivery of guest orders to room

DUTIES & RESPONSIBILITIES

Operational

  • Assists with the smooth and efficient service of the Room Service department, ensuring that Nile standards are met at all times
  • Fully conversant with Nile standards of Telephone handling skills and approved phrases
  • Computes bill and prints accordingly with efficiency
  • Takes orders for all meal periods such as Breakfast, All day dining and Late night dining periods
  • Fully conversant with all aspects of O.S Computer System
  • Ensure in conjunction with the Food and Beverage Department that all food and beverage items, equipment and other facilities in the outlets are maintained to the expected standard
  • Constantly strive to satisfy all guests that he/she may come into contact with

. Possess a thorough knowledge of the Room service Menu, Beverage list and Wine List

  • Possess knowledge of outlet concepts, menus and timings
  • Processes or answers any guest’s inquiries courteously
  • Up-sells the menu: Induces guests to take slightly higher-than-medium prices items and side orders(soup, beverage, salad, dessert, etc) without being pushy or forceful
  • Puts guest’s order down on the order-taker checklist, records order time, guest room number
  • Performs the function of cashier
  • Reports any deviations of standards to Supervisor or Department Head
  • Maintains par stocks of all equipment and guest supplies
  • Clears and resets work place and cabin at conclusion of each shift
  • Updates and maintains guest history file and recalls preferences of regular guests
  • Coordinates with chef regarding special guest requests
  • Operates a multi-function telephone efficiently
  • Handles reservations and informs outlets accordingly

General

  • Attends and contributes to all Meetings as required
  • Provide a courteous and professional service at all times
  • Willingly attends hotel training sessions as scheduled to improve skills and knowledge
  • Handles guest and employee inquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow
  • Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to rules and regulations established in the Employee handbook and the hotels policies concerning fire, hygiene and health and safety
  • Ensure high standards of personal presentation and grooming
  • Maintains positive guest and colleague interactions with good working relationships
  • Exercise responsible management and behavior at all times and positively representing the hotel and Nile Hospitality

Respond to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry and company

 

 

Department: F&B Service
Job Type: Full Time
Job Location: Dwarka

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